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  • What kind of Support is available and how do I access Support?

    Our support team is available to assist you with any questions you might have through the following channels:   Support portal at https://support.totogi.com Support email at marketplacesupport@totogi....

  • How do I submit a ticket?

    To create a ticket through our portal, login to the portal, click on “Submit a ticket” and select as a product “Totogi Marketplace”. After filling in the fields you can hit the Submit button which wil...

  • What are the SLAs?

    Our support team is available 24/7 and will assist you with any questions you might have based on the following service level agreement:   Response times based on ticket severity levels Urgent 1 hour ...