Totogi Marketplace

Onboarding

• When can I start using Marketplace?
• What is the onboarding process?
• Are there any prerequisites to use Marketplace?

Integration

• How can I add Marketplace Offers to our Commercial Product Catalog?
• I am not able to authorize with my API credentials
• How can I revoke my current API credentials?
• How can I retrieve API credentials?
• Marketplace API returns error
• Create Activation Link API does not return the link

Commissions and payments

• Can Marketplace detect which of my subscribers redeemed the offers?
• Can we earn commission if the customer signs-up but cancels the subscription within a few days?
• In which currency will we get paid?
• How do we get paid for the commissions we have earned?
• When do we get paid for the commissions we have earned?
• ​​Our commission amount is different than expected

End user experience

• What happens when the free trials end for an offer redeemed by the subscriber?
• Our subscriber is not able to redeem the offer at the partner site, how can we get help?

Marketing

• Can we use the partners’ logos in our advertisements?
• How can I see the performance of my Marketplace campaigns?
• What kind of reports do you provide?

Support

• What are the SLAs?
• How do I submit a ticket?
• What kind of Support is available and how do I access Support?

Partner specific FAQs